Shipping & Returns Policy

Last updated February 9, 2019


Thank you for your business. Please note that the below Shipping and Returns Policies only apply to our "Factory Direct Retail" purchases on our website, if you have a distributor or a wholesaler account please refer to our signed agreement offline. Any TOTALFLOW products purchased outside of our website must adhere to the shipping and returns policies of the respective reseller(s).

SHIPPING POLICY

We aim to ship all orders as soon as possible, but some orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We will send you an email once the order is shipped, it should include all tracking numbers for your shipment(s). If you did not recive tracking information please contact us at support@totalflowusa.com for assistance.


RETURNS
TOTALFLOW offers a 30 day return policy for all products that are unused and in original packaging, effective from shipment arrival date. Any returns of products that are not in original packaging, returned within the 30 day will be handled on a case-by-case basis

If you're not satisfied with your purchase, return the eligible product(s) in new and unworn/used condition in the original packaging for a full refund in accordance with our returns policy. We do not refund the original shipping fees or the return shipping fees, however.

All product packaging and certificates of authenticity or anything shipping with order on the same shipment or shipped separately to complete your order must be returned with the product. Any product(s) returned without original box or documentation will be rejected. Any product(s) that have been used, tested, resized, damaged or otherwise altered after delivery will not be accepted for return.

Any returns of products that are not in original packaging, returned within the 30 day will be handled on a case-by-case basis.

Eligible product(s) must be returned using a trackable shipping method, we will not be held responsible for lost and/or damaged in transit returns.

TOTALFLOW will process your return and issue a full refund with no deduction for return shipping after receiving your return on wrong and/or defected parts. If your return is not a result of TOTALFLOW error, we will not refund the original shipping fees. In addition, some cases, a 20% restocking fee may still apply, for information if any/all of these policies apply to your return, please contact us at Support@totalflowusa.com.


RETURN PROCESS
To return an item, please email customer service at support@totalflowusa.com to obtain a Return Merchandise Authorization (RMA) number or instructions on how to obtain one. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


TOTALFLOW
Attn: Returns
RMA #
6700 Brem Ln
Ste 5
Gilroy, CA 95020
United States


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. TOTALFLOW will not be responsible for any dameged in/during transit products on all returns.

REFUNDS
After receiving your return and inspecting the condition of your item, If there are no issues regarding a return and the return is accepted based on our policy, we will process your refund. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank or credit card company. We will notify you by email when your return has been processed. Please note all refund amounts will be credited to the customer’s original payment method used on our website.


EXCEPTIONS
The following items cannot be returned or exchanged:


● Customized Products

● Used Products


For defective or damaged in transit shipments to your location, please contact us at the customer service information below to arrange a warranty claim.


Please Note:


● A 20% restocking fee will be charged for all approved returns including but no limited to rejected and/or shipping address is incorrect. Exception is made for damaged in transit or defective warranty. claims.


QUESTIONS


If you have any questions concerning our return policy, please contact us at: support@totalflowusa.com